When It Comes To Shipping, We Hate Surprises

Picture this: you pull out your winter coat on the first day of winter and find a $20 bill in the pocket. Wow, that’s a great surprise! (Who doesn’t love unexpected cash, right?!)

How about this? When you get your taxes back, you get a much bigger refund than you expected—what an ah-mazing surprise!

Or this? After a long, stressful week at work, you arrive home, and your husband/wife has cooked dinner from scratch, opened a great bottle of wine, and lit candles for a romantic dinner for just the two of you. You guessed it: awesome surprise!

What all of these surprises have in common is that you are thrilled when the unexpected fell into your lap! Good surprises are fun and exciting.

Let’s admit it; sometimes, there’s nothing better than a delightful surprise. Other times, when you’re hit with the unexpected, disaster ensues. We all have our own opinions and feelings of love and hate when it comes to being caught off guard.

But what happens when you get hit with a not-so-good surprise?

Womp-wooomp (cue the sad trombone).

Let’s say you decided to ship an LTL load to the other side of the country. You got a quote, agreed on the price, but later, when you received your invoice, you found out that there were additional hidden charges that you have to pay on the shipment beyond the original quote. BAD SURPRISE.

Now you’re frustrated, angry, and unlikely to stay loyal to the company that surprised you with the hidden charges. We don’t blame you!

Pricing transparency and no surprises

At yourLTL, we understand that bad surprises can ruin your day, week, or year. There’s nothing worse than the frustration you experience when a bad surprise like getting hit with extra costs and a higher bill than you expected. This surprise might even mean you never want to do business with the company that extra-charged you again. 

As business owners, we hate to hear about unhappy customers in the freight industry. We know these unhappy customers will likely decide to take their shipping and logistics business elsewhere next time. When you’re working with us, we don’t ever want that. We want our customers to be happy, un-surprised, and loyal to yourLTL. So, we’re committed to logistics and transportation pricing transparency and no surprises on your LTL invoices.

You set us up for success, and it will be reciprocal!

Success is in the details when it comes to logistics and shipping. When you set us up for success, we’ll deliver successfully! 

How does this work?

  1. When you call us for a quote or visit us online, be specific about your shipment! Sharing the correct information is essential for accurate invoicing later on.
    1. What’s the size? 
    2. What’s the weight? 
    3. What’s the timeline it needs to be delivered in?
  2. We’ll give you a customized quote based on your metrics.
  3. When you receive the invoice, it will reflect the information you gave us (so be sure to double-check it!)

Can you honestly stick to the price you quote?

There’s nothing worse than receiving an invoice that’s higher than the price of the quote, especially when it’s completely unexpected. We are not fans of this business practice, and at yourLTL, we prevent re-invoicing through our audit process. You get charged right the first time. We guarantee it!

How well do you know your shipping broker?

Do you know the who, what, and when of your shipments? You do when you work with yourLTL! We know freight, and we want YOU to know what you’re getting into when you trust us with your shipment and hire us to move it safely to the final destination. Transparency and sharing the details of how your shipment gets from point A to point B is the foundation of our company. The only surprise we want is the excitement the receiver gets when the shipment arrives!

Who: we are a shipping broker that partners with the best transportation carriers in the business. We use data to drive our business. When you work with us, we give you the data and reporting structures necessary to integrate business analytics. When you have visibility into our process, you can understand the market and make the best decisions regarding your freight management requirements.

What: we’ll tell you exactly what you’re paying for and won’t slide in any hidden fees or costs that we don’t explain upfront. Our competitive rates and customer-specific pricing is locked in for you for 12 months and protected against increases. You won’t ever get hit with additional costs after-the-fact. What you see is what you get. Period.

When: if you want to know where your shipment is at any stage of its journey, we can tell you. We’re only a phone call away. And the bonus? When you call us at any time, you get to talk to a real person! Our customer service is top-notch.

Transparency in the freight business

If you have a less-than-truckload shipment that you need to book with us, we’ll be transparent about pricing, partners we use to move your shipment, and timing options for getting it there quickly, depending on your needs. We believe in transparency in the freight business, so when you work with us, you’ll benefit from LTL tracking. You’ll know all of the information you need to know about your shipment before it even gets picked up. Once it’s in our hands, you don’t have to wonder who has your shipment, where it is, or how much it will cost in the end.

Your no-surprises partner: yourLTL

We know you have choices when selecting your LTL carrier, and we’ve laid it all out on the table: when you work with yourLTL, you won’t get hit with surprises. Call us today for a quote at 855.218.7LTL (7585). Experience the yourLTL difference.

2020-02-25T10:21:25+00:00